Issue with service graph connector for SolarWinds

[Jha]

Hello Experts ,

I am facing an issue while working on service graph connector for SolarWinds. Do I need to makes changes in the SolarWinds credential ?

Or Is it something when https call is made via mid server (up and running in my dev instance)fails with below error

The request failed: Request not sent to uri= <host>: org.apache.commons.httpclient.HttpException: Session contains no certificates - Untrusted

Can some one please advise here ?

[ersureshbe]

Hi Jha,

Please find below link how to import the certificates to Service Now Syste.

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/edge-encryption/task/t_SetUpSecureSSLConnection.html

Please mark as helpful / correct answer if helped,

Regards,

Suresh.

[Jha]

Hello Suresh,

So once we have the certificate shared from the SolarWind Team , I need to follow the steps mentioned in the link on the Mid server .

Also I need add the same on the sys_certificate_list table on Service Now Instance.

Is my understanding correct ?

[Jha]

As highlighted above the connection issue was fixed .I have created a TLS policy, as pre KB0864769, and the error is no longer being seen.

Now I guess we are getting an error related to the query passing to the Solarwind ..could you please advise us here .

Error Message String Method failed: (/SolarWinds/InformationService/v3/Json/Query) with code: 400

Response Body String {"Message":"no viable alternative at input 'WITH' in Order By clause","ExceptionType":"SolarWinds.Da...
Response Headers String {"Server":["Microsoft-HTTPAPI/2.0"],"Date":["Fri, 25 Feb 2022 06:01:02 GMT"],"Strict-Transport-Secur...
Status Code String 400

[adminperson]

Did you get it to work?