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ITOM

MALLIKARJUNY
Tera Contributor

8 hours ago

Can you please explain the Top down Discovery with example? 

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Mannapuram
Tera Guru

4 hours ago

@MALLIKARJUNY  Are you looking for only Top down Service mapping or Discovery? It would be advised to explore all the ways of Service mapping like Tag based, ML based and Top-down. 

You can do this course in Servicenow University to get hands on experience: 

https://learning.servicenow.com/lxp?id=learning_course_prev&course_id=ab910af9478ca610c2f2090fe16d43...

 

Here are couple of links with explanation:

https://youtu.be/3qdVHpHfHkA?si=3C9CFkSDB1sCndl5

 

 

Step-by-Step Guide to ServiceNow Top-Down Service Mapping
Step-by-Step Guide to ServiceNow Top-Down Service Mapping
youtu.be/3qdVHpHfHkA?si=3C9CFkSDB1sCndl5
Mastering Service Mapping: Step-by-Step Guide with Real Examples Service mapping can be complex, but this video simplifies it! This video breaks down the journey of service mapping step-by-step, clearly explaining tags, discovery flows, and credentials. Understand ITOM and application services ...
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