Key Value not getting updated for AWS service account

[Rutuja K]

Hi,

We have master and child cloud discovery setup. For few AWS cloud service account, key value in cmdb_key_value table is not getting updated, for few accounts duplicate key value pair getting created instead pf updating old one.

Could someone please help me with troubleshooting?

Thank you!

[Ram Devanathan1]

Did you check in pattern debugger? 

[Rutuja K]

Hi Ram, 

thanks for the response. 
yes, I checked pattern logs and it is giving error something like— key value is empty Failed. 

Where these conditions are specified? where I should look next? 

[pratik0306]

for duplicate record- can u check in pattern designer once and see the response? We had faced this on Azure for 1-2 resource groups and it was found that on Azure portal itself they had mentioned twice.

regarding 'key value' not updating- havent come across but since u mentioned that in logs its showing key value is emptry can you double check with Azure SME if its rightly tagged or have they left empty by any chance

[Narsing1]

For the duplicate entries, please check "Related Entry" table (cmdb_related_entry).  If the criterion attributes contains key,value then you may see duplicates as the uniqueness of the key value is dependent on both, but if you have only "key", then it will update

It will resolve issue with the key value update also once criterion attributes set to see only "key" and not "key,value"

Thanks,

Narsing