Learning Service Now from scratch

[vgarg]

Hi Experts,

I want to learn service now from the beginning . Could someone please suggest from where should I start ?

I want some links to guides, documents,vedios   which could help me get started.

Please suggest how to do some practical exercises (installation, etc). Also is there certifications available for service now ?

Regards,

Vivek

[abhiyadav2001]

Hi Vivek,

You can got through below link for Web services integration

http://wiki.servicenow.com/index.php?title=Web_Services

Try to get familiar with REST and SOAP techniques, transform maps, web services functions.I integrate applications with ServiceNow using Java web services. I did this few times with Solarwinds Orion / Nagios. Also with Docusign ( For digital signature ). Let me know if you get stuck somewhere. We will find the way out.

Good Luck !

Thanks,

Abhijeet

[flo_behrends]

Abhijeet -

Could you elaborate on the Docusign integration that you did, use cases and methodology for integration?

Thanks!

[abhiyadav2001]

Hi Flo,

Docusign provides a way to digitally sign the docs and authenticate it. It gives a unique number to Sign and that is validated once the doc is downloaded. It creates an envelop for the doc / set of docs.

Our requirement was to made that document available in ServiceNow side for the user. So, I created a custom table in SNow with field 'Key' and 'Envelop Id' ( These fields are necessary to download the doc). I also created a UI action 'Get Document'. This UI action would form a URL ( http://myServerPublicIP// ?Key?Envelop Id   and hit to that URL.

I have also created a 'middle server' ( ref : myServer ) where my Java web service was deployed. I used Apache Tomcat.

on 'myServer' I created a web service using Java API provided by docusign. This will take 'key' and 'envelop id' as parameters from URL ( We need docuSign account credentials as parameters as well ). Then the web service created will hit the URL ( http://docusign/ ?useName?password ?key?envelopId ; This isnt exact URL ) and specific document will be downloaded on 'myServer'. Then I used the same program to copy that document from myServer to client machine to make it 'downloadable' on client side. ( It was preferred to keep the copy on myServer considering network issues, you can move the docs too. That will save server space).

This is the brief of what I did in Docusign Integration. I will be glad to provide further details if required.

Thanks,

Abhijeet

[flo_behrends]

Thanks Abhijeet,

Great info.

[eric_hemmer]

Hi Abhijeet - I have a customer who is very interested in using ServiceNow in their Legal Department.   They currently use Docusign for their contracts.   I was wondering if I could impose upon you and ask if you'd be willing to record an informal ~3 minute video demonstration of your Docusign integration in action, so they can visualize it.