Location of CI

[Shenbagam]

How to find the location of CIs in Discovery process and CMDB of Washington DC version on servicenow platform ?

[Michael de Boer]

Do you mean you want to populate the location field by discovery?

[Shenbagam]

yes sir.....

I want to populate the location field by discovery to update it in CMDB.

Can you please help me to find the solution for it.

[Michael de Boer]

Discovery is unable to determine the location.

It's possible to add a location on the Discovery Schedule and this is used to populate the location field on the CI. But this means that you need a schedule for each location.

Another solution could to create a custom table were you map subnets to locations. When a device with IP address is discovered a Business Rule can be used to check the custom table to find the location based on the IP address.

[mcconnellsj]

You can define location on the Discovery Schedule.  If you split your schedules by IP range and location, the location will populate to the CIs found in each one.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0820001