MID Server Service Account

[paaston]

I'm trying to setup a MID server using mid-windows-installer.vancouver-07-06-2023__patch9-hotfix2b-07-22-2024_08-06-2024_1737.windows.x86-64.msi on a Windows Server 2022 VM and I cannot validate MID Service Settings to proceed with the installation.

I'm running the installer in an elevated shell.

I've created a local user (non-admin) and checked I can log in to the VM with it. I've given it log on as a service permission. I've also tried adding the service account with the + button in the wizard.

I've specified a MID Server Name of MID_Server_UoB_Dev_IT-01 - does this have to match the hostname of the server or is it a soft field?

Everytime, when I attempt to 'Validate MID Service Settings' i get a response of 'Invalid Service Account' - msiexec log attached.

I've tried this on 3 different servers within my organisation and the same issue everytime, but it has worked on a non-organisation VM, which leads me to think it's either something on our VM image, or our Group Policies, or some other restriction somewhere. 

Any advice gratefully received!

[paaston · Accepted solution]

Solved by downloading the zip file and editing the config file so that the service runs as Local System.

[jeffreyluto]

How did you get the Zip instead of the .msi and what format is it in?

I was able to get these:

mid-jre.xanadu-07-02-2024__patch11-hotfix1-12-23-2025_12-24-2025_2155.windows.x86-64

mid.xanadu-07-02-2024__patch11-hotfix1-12-23-2025_12-24-2025_2155.windows.x86-64

mid-core.xanadu-07-02-2024__patch11-hotfix1-12-23-2025_12-24-2025_2155.universal.universal

mid-upgrade.xanadu-07-02-2024__patch11-hotfix1-12-23-2025_12-24-2025_2155.universal.universal

mid-upgrade.xanadu-07-02-2024__patch11-hotfix1-12-23-2025_12-24-2025_2155.preUpgradeCheck

What was the process to install via ZIP?

[Sachin_Nasa]

Hi @jeffreyluto ,

In the MID Server > Downloads module, you will find an option at the bottom labeled “Download MID Server as ZIP archive.”
When you select the checkbox, the system enables the option to download the MID Server installation files in ZIP format.

If you found this helpful, please mark it as Helpful and Accept as Solution so it can reach others too.

[jeffreyluto]

Ok, I figured it out a few minutes ago. Since I saved the config and wrapper files from the previous version, I just did a Win Merge and updated the files and put them in the correct folders. At first, I didn't do the JRE but after I unzipped and placed those files the server started up.