MID server service is running, connected to the instance but records is not created

[Mark Todorov]

Hi ITOM guys,

We've successfully installed new MID server, connected to the instance, user has the needed roles, service acc is good, service is running but no record is created for the MID. Tried logging with the instance user for the MID, has access to ecc_agent table. 

- We are able to log into the instance from the host.

- ocsp checks are good.

Here is what the logs are full with: 

(StartupSequencer) [UserConfigTest:74] User user_name has all necessary roles

[InstanceConnectivityTest:36] Successfully connected to instance:

(StartupSequencer) [StartupSequencer:768] MID Server is connected to instance host: instance_name using IPversion: IPV4

(StartupSequencer) [HTTPClient:830] Method failed: (https://instance_name/ecc_agent.do?SOAP&displayvalue=all&redirectSupported=true)HTTP/1.1 500 Internal Server Error with code: 500

ERROR (StartupSequencer) [RemoteGlideRecord:928] getRecords failed (com.glide.processors.soap.SOAPProcessingException: Field(s) present in the query do not have permission to be read com.glide.processors.soap.SOAPProcessingException: 

[Instance:1222] Unable to connect to instance at https://instance_name/ (Method failed: (https://instance_name/ecc_agent.do?SOAP&displayvalue=all&redirectSupported=true)HTTP/1.1 500 Internal Server Error with code: 500)

Also we don't have any other ACLs on ecc_agent table, MID server role is only required as OOB.

From here the messages are repeating. Any ideas will be highly appreciated! 

Regards,

Mark

[Danish Bhairag2]

Hi @Mark Todorov ,

Did u check the config XML file on the mid server. Does it contain proper instance name n creds?

Thanks,

Danish

[Danish Bhairag2]

@Mark Todorov  you should be able to find the config file under ecc agent folder where u have installed the mid server.

Thanks,

Danish

[Mark Todorov]

Hi Danish, 

Thanks for reaching out.

I got the XML and it is the same as the one of the already installed MID server. This one is for DMZ zone. 

I am able to access the instance from the host with the provided user. He is able to access the ecc_agent table. Both MIDs are connected to the same instance. Already tried inserting the password in the XML after installation. Not sure what's left except reinstalling again. 

[Luxo Nadappan]

hi ,

Have you tried restarting the mid server and validated the mid server again ?.

Regards,

Luxo