Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Mid server user not changing the Field values automatically through Discovery

SayanG838505890
Giga Contributor

6 hours ago

Hello Team,

There is a Scheduled discovery with user "OOB_MidServer_3".

The Mid Server user updated the value of 

  • Hardware Status- Retired was Installed
  • Operational status Retired was Operational.
    SayanG838505890_0-1763044337696.png

     



    Again the user OOB_MidServer_3 has updated the value of the fields.
  • Install Status Installed was Retired
    But this time Operational status field value didn't change.

    SayanG838505890_1-1763044360722.png



    How to debug why the Operational status field value didn't change

    Thanks
0 Helpfuls
  • 61 Views
0 REPLIES 0