Midserver stuck in Validating Stage

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salu
Mega Guru

‎04-24-2019 03:26 AM

Hello All,

There is a auto upgrade happened in our instance and midserver show as below.

 

Discovery also not getting completing.Could you please help me on this

find_real_file.png

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Harsh Vardhan
Giga Patron

‎04-24-2019 03:31 AM

go to your server where mid server has installed then you need to restart the mid server from there. and see if that is working or not. 

 

adding article here. 

 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0727757

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Yadin
Tera Contributor

‎09-12-2019 11:15 AM

And you do this in a cloud hosted instance how?

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tim_broberg
ServiceNow Employee
ServiceNow Employee
In response to Yadin

‎09-12-2019 04:34 PM

The instance is cloud-hosted.

The mid server is on a box owned by the customer within their own network.

Of course, getting sysadmin rights within your organization may be a whole different problem. x^P
    - Tim.

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Ken Neikirk
Tera Contributor

‎09-05-2020 07:15 AM

From my ServiceNow instance, I opened the mid server record and clicked on Rekey.  That fixed my issue.

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abhishek_s
Tera Contributor
In response to Ken Neikirk

‎07-23-2024 02:49 AM

This worked for me too.

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