Moving Service Map from one instance to another (Service Mapping) - manually created maps
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06-14-2024 07:19 AM
Hi ITOM SMEs
Is there a way to move manually created Service Maps from one instance to another (DEV --> PROD)?
Presented solution in https://hi.service-now.com/kb_view.do?sysparm_article=KB0622391
or export/import Service Maps https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/service-mappin...
is for discovered type of service mapping.
What about manually created service maps?
Thank you for advice in advance
Renata Sieczka-Parcej

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06-16-2024 03:16 AM
Hi @Renata7
Normally this is a very manual process, which involves adding all of the CI relationships & CI's involved in the manually created map into an update set. This can be slightly easier with the Add to Update Set utility available on the Share site. Make sure you add the Service itself, as well as all the CI's you can find using the List CI's ui action.