My Groups Work

[PamBencken]

I want My Group's Work to display all active tickets assigned to the user's group that have NOT been assigned to an individual. Following are my filters:
Active is true
Asisgnment group is javascript:getMyGroups()
Assigned to is empty

This does not give me all of the records I need - it leaves some incidents off of the list. When I try 'Assigned to is ' and leave the field blank, it gives me identical results, still leaving some unassigned incidents off of the list.

Any ideas?

[gaidem]

Based on what you have wrote it should be working just fine. This is a hard one to troubleshoot on the forums as something does not seem right.

Sorry I can't provide any additional help

[ShaneBrazeal]

You might want to try setting the filter on the assigned to field like the demo site has it: http://screencast.com/t/QeHaCZ9r6.

Hope this helps!