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Create Event Rule

I need to create an Event Rule for SolarWinds so that only events with Event Type = 5000 generate alerts. This eventType is available in the Additional Information field of the event in the following format:"eventType":"5000".Currently, there are oth...

Sidra Arif by Tera Contributor
  • 337 Views
  • 1 replies
  • 0 helpfuls

Resolved! Discovery failed due to IRE Engine error.

we are facing an issue during Discovery where the IRE fails, and the discovered data is not processed into the CMDB.   Has anyone faced similar issue before? Any guidance from the community would be appreciated. @Ankur Bawiskar ,@Dr Atul G- LNG ,@asa...

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venkram by Tera Contributor
  • 474 Views
  • 4 replies
  • 2 helpfuls

Discovery Pattern Serial Number References

How come most of the OOTB patterns that create a reference to the cmdb_serial_number table set the column name "configuration_item" when the column doesn't exist on the table (the reference is named "cmdb_ci")? Am I missing something?  

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hcallen by Tera Contributor
  • 505 Views
  • 3 replies
  • 0 helpfuls

Resolved! Mass Update: Resolve All Incidents at Once

I have around 5,000 incidents that I would like to set to “Resolved”. I know that it’s possible to update 100 tickets at a time, but is there a way to resolve all of them at once?

MuhammetS by Giga Contributor
  • 468 Views
  • 3 replies
  • 2 helpfuls

Task: Before You Start

Hi, I am working on the Discovery Fundamentals simulator task Before You Start.I followed the steps, but the simulator is not marking the task as complete.Can someone guide me on what I might be missing?

UjjawalT by Tera Contributor
  • 208 Views
  • 1 replies
  • 0 helpfuls

Duplicate alert created - Alert clustering definition

HI Community, I would appreciate your guidance in the Event Management space. I triggered 3 alerts with the same node.  It was tagging with alert clustering tag "Groups alert with same node". And 3 alerts were grouped and the earliest and highest pri...

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Madhan27 by Mega Guru
  • 1982 Views
  • 7 replies
  • 0 helpfuls

[ARTICLE] Why Service Mapping Fails?

SpoilerService Mapping rarely fails because of technology. It fails quietly when organizations skip the most critical architectural step: defining what a service actually is. This article explores why unclear service definitions undermine mapping eff...

CIS – ITOM Exam: 7 Keys Preparation Tips + Mental Check

1. Start with ITOM Fundamentals: What, Why, and HowBefore diving into automation, AIOps, or advanced mapping, make sure the core concepts are solid:What is IT Operations Management (ITOM) within ServiceNow?Understand the difference between:ITOM Visib...

Rafael P by Tera Expert
  • 1085 Views
  • 2 replies
  • 2 helpfuls