If you've rolled out Event Management and expected your alert volume to drop, only to watch the same number of alerts keep landing in the queue, you're not alone. Correlation is one of those features that looks simple in the documentation and turns o...
Hello,Please avoid sharing information directly from ServiceNow product documentation, as I can refer to that separately. I’m more interested in the hands-on experience and practical challenges that are observed while the actual implementation.------...
I am playing with the Override user preferences setting for the On-Call Escalation notification. If I have a user set their own notification preference, I can see it created an entry on on_call_user_contact_preference. Then if I set up a "manager" ov...
Hi All,I have a requirement to add a Service Account field that should be populated for all resources discovered through Cloud Discovery schedules.Specifically, I need to populate the Service Account field on VMs discovered from AWS, GCP, and Azure.C...
Hi All,I am trying to classify the linux server using SSH ITOM discovery to cmdb_ci_server .I created a new classification under CI Classification > Unix and gave a name as Compute Node with the classification criteria such as output contains ibm-gt ...
Background:We are running ServiceNow Discovery on VMware and it seems like serial number have a different format when the CI is updated from Discovery. Discovery also adds a prefix to the serial number. Question:Is there a setting for this on VMware...
If you do leave it mandatory, what does your health dashboard look like? (Mine's a mess because of it) If you disable this, what did you do to make it required on child classes? Dictionary overrides?
Hi Team,I am working on Oracle Database Discovery on the Linux server: The Linux server is discovered successfully through SSH and the Linux Server pattern completes successfully. However, the Oracle Database pattern is not getting triggered and we d...
Hi Everyone, Does anyone know how the glide.http.proxy_host MID Server property works in relation to the proxy configuration in config.xml? We recently had an issue with one of our Certificate Discovery integrations. The Discovery failed even though ...
Below is the script I have written to build the relationship between my generic application and SAP Central SErvices application. But it always ends up with post processing errors as below. Post-sensor script "SAPTEST - Build Relationship" failed due...
Hi AllI am currently testing MSSQL Database Discovery on a Windows Server and are encountering an issue during the Windows OS - Servers pattern execution, specifically within the Collect MSSQL Info extensionError observedWhen the pattern attempts to ...
I have been researching this for a long time, and it is genuinely puzzling why the OOTB CMDB has no concept of a Wireless SSID. Not even as a standard field or reference point. No Plugins either have this. There are some Radio classes but they are f...
I'm setting up the Solarwinds SGC but running into an error when testing the connection. Error: com.snc.process_flow.exception.ProcessAutomationException: Error creating Attachment raw_page_stream : Method failed: (/api/now/hub/temporaryattachment) ...
Hi, I have a problem with the discovery of Oracle databases (cmdb_ci_db_ora_instance). In the discovery logs I receive an error message for Oracle Listeners (see image oracle 1) in particular this message here (see image oracle 2). Finding the PID in...
Hi All,I would like some clarification on the expected behavior for ServiceNow Discovery when discovering new Windows SQL Servers.A few months ago, we successfully implemented Windows Discovery using a dedicated service account.Windows Discovery is c...