my pdi is freeze

[alphasangam]

I am unable to practice due to the above error... What should I do without requesting for new instance. All my data has stored in this current instance only. 

#instance freeze 

[glideFather]

ahoy @alphasangam,

there's nothing to do about it but wait.. it happens to all of us here and there, it's due to the operational difficulties the PDIs face.

If I remember correctly you can request an email notification once it's ready or you can occasionally check the status at the PDI from Developer Portal?

Go to https://developer.servicenow.com/dev.do#!/manage-instance and click the Refresh button.

Last thing you can do is to release the current PDI and request a new one but not only you will lose all the unsaved progress and data but there might be queues of people waiting for a PDI to be granted for them..

[AndersBGS]

HI @alphasangam 

Basically not much you can do as there is no support for PDIs. Your only option is either to release the instance and request a fresh installation or wait till it comes back normal.

[Harish Bainsla]

Hi @alphasangam 

Better to request for new Instance .

If my answer helps you mark helpful and accet solution 

[Tanushree Maiti]

Hi @alphasangam 

Several community members have faced the same instance offline issue ( with different error) this week. 

I faced the same Instance offline issue post multiple refresh ( waited for 5-6 hours) on Monday with the following error:

“Bad Request
This combination of host and port requires TLS.”

Since I needed the instance urgently, I released the existing instance through the Developer Portal and requested a new one. I received the new instance within about 2 minutes.

If you’re okay with waiting, you can wait another 1–2 days or possibly longer   and keep refreshing/checking the Developer Portal. Hopefully, your instance will come back online.

Alternatively, if you don’t have any important work or data in your offline PDI, you can follow the same process I did and release the existing instance and request a new one.

Unfortunately, there doesn’t appear to be any support available for PDI.