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Need clarification on Alert grouping

Vihitha
Tera Contributor

Hi ServiceNow experts,

 

I am recently working on Alert correlation and Alert grouping. I am confused on how the alert grouping is performed and unable to find documentation on closed alerts

 

Alert 1 ->Initial event generation -> 2026-06-11 10:58:00 

Alert 2 -> Initial event generation -> 2026-06-11 11:04:00

Alert 1 -> Closed at -> 2026-06-11 11:00:58

 

Alert 1 and Alert 2 have same node and same metric name . I would like to understand will alert 1 and alert 2 will be grouped together as alert 1 is closed just seconds before alert 2 is created. 

 

#alertcorrelation # tag based clustering #event management

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @Vihitha 

 

Refer:

Alert grouping and use cases 

Behavior of CMDB-based alert grouping 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti