Not able to select and copy anything in ServiceNow
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11-18-2024 09:52 AM
Last week I was able to highlight info in ServiceNow. And now I can't i get a prohibited sign when i hoover over data in ServiceNow.
1. I have changed browser.
2. cleaned out my history on all browsers.
3. Cleared out my history in clipboard and restarted it.
4. Logged off and restarted my browsers and pc.
5. reset the browser setting to default.
I'm able to highlight on yahoo.com or any other website.
thanks,
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11-18-2024 01:56 PM
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11-19-2024 07:11 AM
I'm not able to access that site.
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11-19-2024 08:56 AM
Description
In January 2024, Google Chrome released version 121.0.6167.8 (beta), which caused significant issues. To resolve these, Google reverted to the previous version.
In November 2024, the same issue reappeared in Chrome version 131 and Microsoft Edge version 131. However, this time, the companies have not reverted their updates.
This issue impacts text selection, causing confusion when copying and pasting. Specifically, the selected text does not visually appear highlighted.
Although the copy-and-paste function still works, the selected text does not appear highlighted.
Steps to Reproduce
- Login to any instance
- Use Microsoft Edge version 131
- Open any ticket(incident, change, request)
- Use any method to copy & paste text. (use ctrl c, ctrl v or right click to copy & paste text)
Expected: Text is hightlighted and copied or pasted
Actual: Text is not higlighted but it is copied or pasted
Workaround
We are actively working on getting a permanent fix for the issue. Please review and subscribe to the Known Error Article to see where issue is fixed and to get the latest update on the issue.
If upgrading to any of these versions is not possible, please import the attached UI script into the affected instances.
Note 1: This workaround does not completely fix the issue. Because homepage lists and widgets are in iFrames, and the nature of those means they can never receive code from the outside. So those elements will never get fixed with this workaround. To have a complete fix, please upgrade your instance to one of versions with the fix.
Note 2: Please remove the UI Script after upgrading to one of the fixed versions.
The fixed versions are:
- Washington DC Patch 7b Hot Fix 1
- Washington DC Patch 8 Hot Fix 3
- Washington DC Patch 9
- Xanadu
When the fixed versions are out they will be populated in the release notes:
Related Problem: PRB1723262
