I am playing with the Override user preferences setting for the On-Call Escalation notification.
If I have a user set their own notification preference, I can see it created an entry on on_call_user_contact_preference.
Then if I set up a "manager" override user preference, I see it created an entry on cmn_rota_contact_preference.
Then when I trigger the escalation, the user's own preference takes precedence over the "manager" preference. Should this not be the other way around?
How do I ensure the manager's preference is override the user's own preference?
