OOB "Add User to Group" AD activity - error msg "Exception from HRESULT: 0x80005000"

[TylerTeter]

The out-of-box "Add User to Group" AD activity, results in failure and it's giving an error msg of "Exception from HRESULT: 0x80005000". I've done some research on that error code, and similar ones for this activity and many think it's some kind of credential error. My question is, what kind of access must be configured for this activity to work? I didn't notice the documentation mention any needed additional access.

Add User to Group AD activity

Active Directory activity pack

There was a similar question asked on - AD orchestration authentication $cred is null but they only answered for the first half, how to do it via the PowerShell Activity. I'm hoping to use the OOB activity if possible however.

I'm planning on digging into this and debugging more on my end, but any help would be appreciated!

Thanks,

Tyler

[Community Alums]

Tyler,

What version of ServiceNow are you on? I believe there was an issue in this activity in Geneva.

Ben

[TylerTeter]

Ben,

We're currently running Geneva Patch 7. Do you know which version fixes this issue? Is there a change log on this that goes into further detail on the fix?

Thanks,

Tyler

[j_martin]

Tyler,

Did you ever figure this out? I'm on Geneva as well and just encountered this error.

- Justin

[TylerTeter]

Justin,

I went ahead and just used my own homemade PowerShell script and put it into a Run PowerShell activity. It ended up worked better actually because I had more flexibility for various AD Checks (inactive, elevated user/group, etc).   I also needed to be able to check against users in multiple domains, which this activity doesn't support also.

In short I never got this activity to work however.

Thanks,

Tyler