Hi Folks - what is the best practice approach for service mapping when certain credentials of CIs aren't granted to map out the service. Hence we aren't able to map out the service and are now run up against a brick wall knowing full well that there...
Hi All, we have ran the quick discovery against different IP addresses. ,but it is updating/Overriding existing server with different server name,new ip address and new host name.could you help us know why it is overriding existing server instead of ...
Hello Everyone, We have a requirement for sending incident details to external system in TMF642.Upon receiving a trigger from an external system via the TMF642 POST endpoint, ServiceNow initiates creation of an "event" record, which then escalates to...
Hi, We are currently discovering PDUs (Power Distribution Units) using SNMP and populating in our CMDB. However, the OOB pattern/probe is not getting the Serial Number. I would like to know if someone has done this before and help me with discovering...
Hello all, Can anyone please help me to resolve the issue: I am unable to bind the CI to the alert.Below is my scenario:I have an alert which consist of a Node value for e.g. the Node value is "Rome".This node is available in ServiceNow Windows table...
Hi All, We have to hide the NEW button on sys_group table for all the user with knowledge_admin roles and etc. We want the NEW to visible only the admin users and CMDB and ITSM group. Can anyone help me on this?
IDRAC Out of Band Devices.When the discovery is running through schedule it is giving error and not discovered.--"SNMP probe timed out. Target is either unreachable or there are no valid credentials for it."And there are few IPs in the same subnet wh...
Hi, we have installed MID server for ACC on Linux host in Kubernetes container.The issue is, by its design that IP address is changing quite often on Kubernetes pods, therefore MID server has "issue" and has to be done re-key.Do you guys have any exp...
Hi ServiceNow - Discovery champsWe have an issues using Discovery Agent Client Collector (ACC-V) to collect Windows Cluster information."Normaly" when Agentless discovery is used, the Windows Classifier triggers the Windows cluster pattern, and the i...
Hi All, We have a requirement where, we have to restrict user for not send their new changes for Request approval, they only have the rights to save the form in new state. If they already have a Change request created that's planned end date is passe...
Hi.I would like to modify this panel(see photo attached) in incident form on SOW , so the 'details' panel will be first and the 'overview' will be second.I have searched all over the community , and so far , couldn't find any documentation about it.P...
Hi, Is anyone faced the issue with "Identified, ignored extra IP" . Case : IP firewall CI discovered successfully and now the same CI is failed with error "Identified, ignored extra IP" in Completed activity. Verified the Ips all are same Ips which...
This has had me stumped for a while and I'm hoping someone can help. I have a Symptoms dropdown list that I'm trying to make dependent on the Incident Category. Any one symptom may need to appear in the list for several categories, which is where I'...
there is an ask to communication/circuit data to be populated into the cmdb. Does servicenow discovery have the ability to discover cirucit data, if so, is there a plugin that may need to be activiated, if so what is the name of plugin or will thi...
We've been seeing a steady increase of new servers being deployed onto our infrastructure via Azure Pipelines (using Terreform, Ansible, etc.). We're trying to find a way for the pipeline team to 'mark' these servers so when discovery picks them up, ...
