Getting error when changing mid server during quick IP discovery

Hello team,Need some help on the below issueWhen a user tries to run quick IP discovery he is not able to select mid servers and gets below error message.SS:I did some analysis and found out there are read level acls on validated field and user doest...

Discovery advise and root cause remediation for stale CIs

Hello all, this is a request for help to all those experienced in Discovery process regarding how to possibly reduce the  number of stale devices or at least manage them in a more efficient way. I am facing a situation where the average number of sta...

How to Automatically Build Relationships Between cmdb_rel_ci and cmdb_ci_certificate table

Hi,I am currently working on an import process to populate the cmdb_rel_ci table. The goal is to create relationships in this table based on the data being imported, but the data is already present in the cmdb_ci_certificate table.The challenge is we...

How to set auth domain attribute on linux server via pattern designer

We have a requirement to set the auth domain field on the linux server.We are using pattern designer for the discovery.Command to be run to get the auth domain attribute is $ cat /etc/ipa/default.conf  | grep realm | cut -d'=' -f 2Kindly request you ...

What are these tabs in service mapping?

Hi, Do anyone know what these tabs in service mapping represents? or is there any product document explaining these tabs in service mapping?1. Changes tab: i think it show all the changes made in the service map.2. affected CIs:3. Associated CIs:4. C...

CMDB Builder query

Hi, I have created a report using CMDB query builder. After some days I found that report is not showing any data.  Do we have to keep creating queries every time to show in reports?  Thanks.

Event management SCOM 2012 integration and SCOM 2022

Hello, We are integration with SCOM 2012 and event management .Now We have SCOM  2022 instance  also, they are migrating the agents from 2012 to 2022 phase by phase.What is the best practice , do we need to use a separate mid server or  can we can bo...

Credential-less Discovery on Specific Ranges Only

Discovery Pattern: comment out code

Hello everyone,I'm facing an issue with Discovery patterns in a client environment.The client uses the "Linux Server" Discovery Pattern, which includes a nested pattern called "Linux - Storage". The client does not want disks to be discovered, create...

Task 07: Enable Multisource CMDB - How to add the property

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Why are the Others AWS member accounts appearing in ServiceNow discovery even no role configured

Hi All,I have a question regarding credentials-less discovery in AWS using ServiceNow.Let’s assume the following AWS setup:1 Management Account5 Member AccountsHere’s what has been configured so far:First Member Account:Created a new IAM role: SN_MID...

Creating Custom Push Connector for Azure Monitor under Event Management Service Now

Hi, We need to integrate Azure with Service Now using Event Management so I have created a push connector and testing is done we are able to receive the test events. Customer has confirmed first need to start monitoring their SQL servers so please he...

Discovery: Rubrik Server Serial Number missing post discovery

Hello, We have discovered the Rubrik Server using SNMP and post discovery, the serail number is not captured or appears blank. I want to know whether the Rubrik supports the discovery of serial number with a specific SNMP OID. Any suggestions would b...

Installing and Configuring the LogicMonitor Incident Management Integration in servicenow

Hello Everyone, We have a requirement to integrate logic monitor with ServiceNow, which will be a bi-directional integration.Kindly, help me with the set-up and process, best practices (if possible) to be followed while implementing.