OOTB Impact calculation

[Hariharan_A]

Where is the OOTB functionality for impact calculation is taking place for incident?

[AndersBGS]

Hi @Hariharan_A ,

Please refer to the documentation for alert impact calculation: Alert impact calculation (servicenow.com)

Alternative, if you're looking for the priority lookup rules on incidents: Define priority lookup rules (servicenow.com)

• Impact: Business loss and potential damage (for example, financial, customer, regulation, security, reputation, brand) caused by the incident
• Urgency: Speed at which the business expects the incident to be resolved
• Priority: sequence in which the incident should be resolved

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[JSR_MIMiam]

Would we use the Alert impact calculations for Change Impact scoring as well?

[Community Alums]

Hi @Hariharan_A ,

You will need to understand what is impact :Impact is a measure of the effect of an incident, problem, or change on business processes.

Impact is something which you setup for your company which helps to calculate the "Priority" of an incident based on Impact and urgency.

There is no specific calculation runs for "Impact".

[Community Alums]

Hi @Hariharan_A ,