Palo Alto Firewall Discovery

Alex150
Mega Sage

Hello,

I'm trying to discover Palo Alto Firewall devices using OOTH patterns. During the discovery process I'm getting the error

Identification Engine: Discovery status is FAILURE, CI Type cmdb_ci_firewall_device_palo_alto cannot be created since there are no attributes defined. Debug pattern to understand why no attributes have been assigned.

I see that CI Class Manager Palo Alto configured to use "Hardware Identification Rule" for identification.
What am I missed? Or what customizations are required additionally?

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1 ACCEPTED SOLUTION

Alex150
Mega Sage

The issue was resolved by support.

Was added a failover step to populate name at step11 and I have made the MakeAndModelJS script include to be accessible from all scope. Also added filter step at step 19.

They claim that this is already fixed in Paris and in Orlando patch.

View solution in original post

6 REPLIES 6

Abhishek Kuma11
ServiceNow Employee
ServiceNow Employee

Hi Alex,

We will be fixing this issue (ADDITION of the filter step) in the November release of the Discovery and Service mapping store application.

Thanks

Alex150
Mega Sage

The issue was resolved by support.

Was added a failover step to populate name at step11 and I have made the MakeAndModelJS script include to be accessible from all scope. Also added filter step at step 19.

They claim that this is already fixed in Paris and in Orlando patch.