Plugin Installation Discovery and Service Mapping Patterns

[kushagra915]

I am not able to install Discovery and Service Mapping Plugin on my PDI.

It is stuck on 8% since more than 24 hours. Kindly help!

[Tanushree Maiti]

Hi @kushagra915 

You can not install Discovery and Service Mapping Plugin in your PDI as 

it needs valid ServiceNow entitlements. 

Refer: Install Discovery and Service Mapping Patterns 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0695892

Also you know, Service Mapping is available under the ITOM Visibility subscription and requires activation by ServiceNow personnel.  Refer: https://www.servicenow.com/docs/r/australia/it-operations-management/service-mapping/t_ActivateServi...

[abbasshaik4]

Hello @kushagra915 , while installing the plugin, make sure to check that the internet connection is good and that the plugin is installed. What error is it showing? Can you please share a screenshot?

Please refer to the link below:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2146693

If it is helpful, please mark it as helpful and accept the correct solution. Referring to this solution in the future, it will be helpful to them.

Thanks & Regards,

Abbas Shaik

[Harish Bainsla]

Hi @kushagra915 

May be there is some internet issue at your end check it and try to install it agin 

If my answer helps you mark helpful and accept solution