Push Connector Integration via MID Web Server getting failed

[Pranita Bahugun]

Hello team,

I have configured a Push Connector using MID Web Server (Listener) and when the monitoring system is trying to trigger the URL, below error displays:

Error:

Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty

-mid-abcd-1-jnhefjhfjuhefhf762gehbhdebhj6  is not trusted

Can anyone please let me know what can be the issue? And how this issue can be resolved.

Any quick help is much appreciated.

Thanks in advance.

Best Regards,

Pranita Bahuguni

[Harrymate]

The error indicates an issue with the SSL/TLS certificate trust store.

first the MID Server needs to trust the SSL certificate of the external system pushing data.

Check if the MID Server’s Java truststore (cacerts) It’s usually located in:

Windows: C:\Program Files\Java\jre1.x.x_xxx\lib\security\cacerts

next Import the required certificate using the keytool command and once the keytool command entered Restart the MID Server and test again.

and also check the SSL Certificate chain but If incomplete, download and install missing CA certificates.

last If the MID Server is running as a restricted user, it may not have permission to access the Java truststore. make sure to Run the MID Server service with an account that has read access to the truststore.

Restart the MID Server after applying fixes.
Retest the Push Connector URL.

[Pranita Bahugun]

This issue was resolved when we added the certificate generated via ServiceNow Push Connector Instance URL, to the third party monitoring tool.