relation and/or reference table cmdb serial_number is not a known ci type. check the discovery logs for more details.

[ykryokesh]

Hi,

When I run discovery for network devices, the device get classified but CI field is empty.Then I checked the discovery log, I could see network pattern is failed.

So i started debugging and found this error "relation and/or reference table cmdb serial_number is not a known ci type. check the discovery logs for more details."

If anyone faced this issue. Please share your inputs.

Thanks.

[Ashutosh Munot1]

HI,

Did you check your identification rule's. In logs you can even see Identification error.

THanks,
Ashutosh

[ykryokesh]

Hi Ashutosh,

Find my Discovery log below, help me how to troubleshoot with this.

[Ashutosh Munot1]

Hi,

Under Pattern Error log, Any thing related to Identifier?

Thanks,
Ashutosh

[arordeep]

Hi Yokesh,

Did you get any solution for this?  In our instance, we are trying to use the custom Identification (independent) rule for Linux Servers (cmdb_ci_linux_server) rather than using the OOTB Identification rule of Hardware Rule and getting this error:

Relation and/or reference table cmdb_serial_number is not a known CI Type. Check the discovery logs for more details.

Any help on this is very much appreciated.

Regards,
Deepak