Is anyone managing circuits as CI's in their ServiceNow CMDB?
I recently noticed that there seems to be no class for it, and our customer is eager to be able to manage it's relationships in the BSM.
Forum Posts
Resolved! Nom noms
Nom noms
Resolved! Application Service discovery
Hi folks, we use application to drive some of our processes such as change management. I have created custom classification to discover application that run on our servers, but looking at the official documentation, it only creates Applications. Ques...
VM Instance deleting the relationships when it is moved to Terminated state
Hi Experts, we have recently implementing the discovery and as part of azure cloud discovery, we observed a weird behavior that the VM instances that are created with operational status and then when it is moving to terminated status it is deleting a...
Resolved! Windows / Linux Server Build Date
Hi All, I am attempting to discover the build date of Windows and Linux servers. Is that at attribute that is captured out of box? If not, has anyone created an extension to retrieve the information from the BIOS or perhaps interpret the informatio...
Resolved! Install multiple mid servers on Linux server
Question: Can we install multiple mid server on single linux server I have installed a mid server on linux in /opt/servicenow/mid folder When we extract .rpm file, system auto creates a folder in opt/servicenow folder. Do I need to log in with anothe...
Error when trying to upgrade ACC-V on Windows OS
Hi,I got an error when trying to upgrade ACC-V on Windows OS.ServiceNow explains that you need admin rights to upgrade. However, even if I set that up, the error could not be avoided.Does anyone know the cause and how to deal with this?Regards,Yuna
SQL monitoring through acc agent
Hi All, Acc agent is installed on the SQL server and SQL instances are created in CMDB. I would like to monitor the SQL related parameters, could you please confirm how i can achieve. I tried with default SQL check but its not giving desired result.I...
Not able to see metric chart or metric explorer
Hi,In Agent Workspace, I open an alert, click Metric tab, page with charts cannot be loaded, saying Error 500. In Event Mangement -> Metric -> Insight Explorer, I added a CI entity which is a host with ACC installed, and drag metric to chart, but no...
Cisco vManage integration with ServiceNow
Hello,I am currently seeking a solution for integrating ServiceNow with Cisco vManage. While I have explored the options available, I have not been able to locate a readily available out-of-the-box solution. I kindly request your valuable insights an...
Discovery : TCP connection dropped error
Hi All,I have tried the discovery for few of the servers but it's showing the error - Cannot connect, status is TCP_CONNECTION_DROPPED. Connection unexpectedly closed by SSH server in PROD instance.When I try to discovery the same server in DEV insta...
Resolved! Can anyone help me know why getting the error " Type cmdb_ci_firewall_device_palo_alto cannot be created since there are no attributes defined? Debug pattern to understand why no attributes have been assigned."
Can anyone help me know why getting the error " Type cmdb_ci_firewall_device_palo_alto cannot be created since there are no attributes defined? Debug pattern to understand why no attributes have been assigned."
Service Mapping creates duplicate Candidate Entry Points
Hi All, We initially created Service Maps from the potential candidates generated by Load Balancer Services. After some point of time we still see there are list of candidates for the same entry point which is already mapped. Any suggestions on how w...
Create Application Service within "Business Service" - Service Builder
Hi All, My requirement depends on customizing Service Builder Just like creating multiple service offerings from "Create Business Service", I would like to create multiple Application Service (Please find the below image for better understanding) Ste...
