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Exception occurred while executing operation Cloud REST Query. Custom operation Failed to run script due to the following error: JAVASCRIPT_CODE_FAILURE: com.snc.sw.exception.CommandFailureException: Failed to execute cloud request. Reason: SSLHandsh

Hi, Am trying to do the cloud discovery, but not sure why am getting the below error. ============= Exception occurred while executing operation Cloud REST Query. Custom operation Failed to run script due to the following error: JAVASCRIPT_CODE_FAILU...

RamSagar by • Tera Guru
  • 6689 Views
  • 5 replies
  • 0 helpfuls

Arista Discovery: Questions regarding the implementation

Hello everyone, I have around 200 Arista IP switches that my client wants to start discovering as soon as possible. First thing, credentials need to be set up. So I am trying to understand how it can be achieved. Do I need access to management consol...

Komal39 by • Tera Contributor
  • 1298 Views
  • 1 replies
  • 0 helpfuls

Discovery SNMP Confusion: Linux Server Versus Intermec Printer

I am running discovery on Helsinki.During discovery, I encounter numerous Linux Servers where the SSH Authentication fails because of invalid credentials (it is a large diverse somewhat decentralized environment with multiple IT Departments).Classifi...

andrewmccabe by • Giga Contributor
  • 2386 Views
  • 13 replies
  • 1 helpfuls

How is AIOps machine learning done?

Hello,We have found AIOps to be instrumental in the automatic remediation of alerts and probable root cause analysis. So my question is, which data does AIOps analyze and machine learn?For example,- the huge amount of data collected so far by Service...

Saeka by • Kilo Sage
  • 1855 Views
  • 3 replies
  • 0 helpfuls

Resolved! Network SNMP Discovery

Hello,  A Question from my Network Discovery issue. Let's say on an IP 10.0.0.1, I had a Cisco 2950 48P Switch configured. Now this is spare and I am configuring a new Cisco 9200 48 P with same IP and same name. Why discovery does not create a new CI...

Vishal42 by • Tera Contributor
  • 2874 Views
  • 12 replies
  • 7 helpfuls

Resolved! Dynamic CI Group and Impact Assessment

Team, We know that Dynamic CI group is a new concept, it has benefits and limitations. My question is if we have an application service built by Dynamic CI Group, will it provide us any help in Event Management. Logically I don't see any logic to use...

Cameron13 by • Tera Contributor
  • 1512 Views
  • 4 replies
  • 0 helpfuls

Discover IP Camera and Voice Equipment Configuration Items

Hi,Can someone guide me through on how to discover IP Camera and Voice Equipment classes using ServiceNow Discovery?Are there any other methods available apart from ServiceNow Discovery? Request for guidance here and any document to understand and le...

Why is this SNMP classify failing?

Expecting my NEW classifier (priority 9) for RUBRIK (storage) devices to trigger on finding the value "rubrik" in sysdescr but it does not. Discovery keeps classifying these devices as appliance as I have an SNMP classifier (priority 999) that trigge...

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yandewulf by • Tera Contributor
  • 2719 Views
  • 9 replies
  • 2 helpfuls

PRB1349444 - SNMP OID 1.3.6.1.4.1.8072.3.2 issue

We removed the OID as per PRB1349444 . Now there are few devices which have stopped discovering in ServiceNow post we removed the OID: 1.3.6.1.4.1.8072.3.2 Has anyone faced this before , and what was your way out for this.   Regards, Hanumant

ADM Enhanced for Discovery

I am having an issue with ADM Enhanced probe for discovery working for windows servers on San Diego. When I run a discovery against  my server 10.141.245.200.I notice the input for ADM Enhanced probe, theres no TCP connection info for this connection...

Quan Nguyen by • Tera Contributor
  • 1628 Views
  • 2 replies
  • 0 helpfuls

Resolved! Service Graph Connector for Intune 401 error

Hi, I have tried to set up the Service Graph Connector for Intune. The Intune admin set up the application in Intune with Application Permissions and DeviceManagementManagedDevices.Read.All.   I added the Client ID, Client Secret and Token ID (URL) i...

jw9 by • Tera Contributor
  • 4735 Views
  • 8 replies
  • 2 helpfuls

Resolved! Bulk record deletion from Computer table

System Data management option is not available in our instance. is this required additional role or plugin? 

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Community Alums by Community Alums •  
  • 1127 Views
  • 7 replies
  • 1 helpfuls

Importing data to MID from SFTP

Hi, I am trying to import a .txt file from an external SFTP server onto a MID server. Using the SFTP step 'Copy File' I have managed to access the file in the external environment but cannot get the data onto the target MID. (The step does say it is ...

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Resolved! Servicenow AWS Integration for Cloud Discovery

Hello Servicenow Community,  I am trying to integrate ServiceNow with AWS for cloud discovery.I set up a mid server on AWS and have an account ID of a sandbox account. Do I need both management and member accounts to discover the resources? What shou...

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