Restrict ITIL users to create/edit a relationship in CI relationship editor.

[Umashnkr2]

Hi, I need to restrict ITIL users to create/edit a relationship in CI relationship editor by hiding this "+" button in the "CI relations related items" of the mapped application service form & also  from & application form.

kindly help me resolve this issue.

[Ravi Chandra_K]

Hello @Umashnkr2 

I believe this can be controlled by ACL.

Please refer the doc:

https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/configuration-managem...

Please refer this thread:

https://www.servicenow.com/community/cmdb-forum/how-to-remove-quot-add-ci-relationship-quot-button-b...

Please mark the answer as helpful and correct if helped. 

Kind regards,

Ravi Chandra 

[Umashnkr2]

Hi @Ravi Chandra_K, Thanks for answering. 

can you please let me know which acl do we need to modify?

Thanks.

[Ravi Chandra_K]

Hello @Umashnkr2 

There is one OOB ACL on ci_relationship_manage...

Can you pls try on that.

Please mark the answer as helpful and correct if helped. 

Kind regards,

Ravi Chandra 

[Umashnkr2]

Hi @Ravi Chandra_K, thanks for responding.

we tried but its still showing the + icon.