SD-WAN Edges discovery

[Rajsekhar Dusi]

Hello people,

We are planning to setup auto discovery for the SD-WAN edge devices in ServiceNow. I could find no patterns/ classifiers for these devices in the system. I wanted to check with the forum on what is the best way to achieve this before going to Hi support. Please provide some information on this if any has worked on the similar issue.

Best,

Raj 

[SiD2]

Hi @Rajsekhar Dusi 

I'm curious about what kind of these devices are and how we can communicate with them. There is a possibility that any generic OOB pattern might work, but to know that, I need to know how we can communicate to this.

According to the comm protocol, the resp credential type should be added in snow and create classifiers and custom patterns.

Regarding the communication protocol, please review the documentation and configuration guides provided by your SD-WAN vendor to determine the specific credentials needed for discovery. The vendor's documentation should outline the authentication methods supported by their SD-WAN solution and provide instructions on generating or obtaining the necessary credentials.

[Rahul Priyadars]

Just to add what SID Said above

https://www.servicenow.com/community/itom-forum/sd-wan-discovery/m-p/967785

Since its SD WAN n/w device and i assume it must be supporting SNMP.

This may help from where to Start- https://www.servicenow.com/community/itom-articles/create-a-simple-snmp-classifier-the-patterns-edit...

Regards

RP

[Rajsekhar Dusi]

Hello Sid,

These SD WANs use SNMP string for authentication. The existing OOB patterns are not discovering these devices, hence checking with the group for additional info

Best,

Raj

[SiD2]

Hi @Rajsekhar Dusi 

Then you need to use the SNMP Community Type credential in snow. Reg discovery if OOB patterns are not triggered, probably its a diff type of device or OID is not added OOB for classifocation.

So only asked you what type of device is this? If its a switch/router you can add the SNMP OID entries in the existing classifier else it will be a new classifier and pattern that you need to write.