My Question Here is on Now Assist AI Search - I understand Now Assist Ai Search Uses RAG concept behind the scene to Augment the Response and here Data is Coming from Published Knowledge Articles.    Now Assume my Knowledge Module is Integrated with ...

Hi Experts     we have a use case - where Caller Calls (Genesys Voice Solution) -- It should go and Talk to Service Now VA Bot ---Give Responses back to Caller on Phone.   I am aware this kind of setup is possible Using Amazon Connect Voice Solution ...

Hi All   in one my script i used below and results are as expected.   var incGr = new GlideRecord('incident');var cn=0; incGr.addEncodedQuery('active=true^reassignment_count>2');   Now i did this and it is returning all incidents instead of throwing ...

Hi All   in one my script i used below and results are as expected.   var incGr = new GlideRecord('incident');var cn=0; incGr.addEncodedQuery('active=true^reassignment_count>2');   Now i did this and it is returning all incidents instead of throwing ...

Hi All   Just thought to bring many points at one place for Quick reference even though all are available in Docs here n there.Recently i was working with a customer where data was not archived in a decade resulting in Slow performance and high DB gr...