Serial Number not populating
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an hour ago
Hello Everyone,
When running discovery for ip switch class, "serial number" is not populating & it is blank.
I checked the pattern logs and debugged the step "insert the serial number to cmdb_ci_ip_address" & serial number is not populating only manufacturer and Name is populating.
Also, checked in the ecc queue serial number is set to empty.
Is there anything else to do from servicenow side?
Can anyone please guide me the next steps.
Thanks
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an hour ago
Hello Chitti,
Please check again.
1. Verify the serial number on the device directly
2. Check the Discovery Pattern
3. Validate SNMP credentials and access
4. Review the Pattern Debug logs
5. Check for vendor/model support
Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Rajveer Singh Rathore
Servicenow Developer
Linkedin - https://www.linkedin.com/in/rajveer-singh-rathore-209b9683/
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57m ago
Hello @RajveerSingh , When you are saying "Verify the serial number on the device directly"how can i ?
Can you please tell me the steps , based on my knowledge we have to check via SNMP Walk via MID Server.
And, I have checked all the other things which you mentioned.
Thanks
