Serial Number not populating

[ChittiS]

Hello Everyone,
When running discovery for ip switch class, "serial number" is not populating & it is blank.
I checked the pattern logs and debugged the step "insert the serial number to cmdb_ci_ip_address" & serial number is not populating only manufacturer and Name is populating.
Also, checked in the ecc queue serial number is set to empty.
Is there anything else to do from servicenow side?
Can anyone please guide me the next steps.

Thanks

[vaishali231]

Hey @ChittiS 

Hope you are doing well.

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Thankyou & Regards

Vaishali Singh

Servicenow Developer
Linkedin - https://www.linkedin.com/in/vaishali-singh-2273361bb