Service discovery failing to fetch switch ports
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02-05-2024 11:47 PM - edited 02-06-2024 01:42 AM
I setted up the service now mid servers in the servers and discovery is able to fetch the data in the discovery patterns using debug mode .snmp port is also enabled. I could not see the switch ports or other network related details in the ip switch table .
we could see the payload processing step failed and it shows this error .
in the discovery source I could see this : Failed Exploring CI Pattern, Pattern name: Network Switch, To Check Pattern Log Press here and in this , its failing on the payload processing step.
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can anyone please help me understand why discovery could not fetch the switch ports, forwarding rules and other network related data.