Service Mapping

[Tushar Ghuge]

In Service Mapping, which one of the following is true if a target
host is already discovered and in the CMDB?

A. The host will be deleted in the CMDB and a new host record
will created during Service Mapping discovery

B. The host will be immediately rediscovered, but only the changes
will be updated in the CMDB during Service Mapping discovery

C. The host will be immediately rediscovered and updated in the
CMDB during Service Mapping discovery

D. The host will not be rediscovered during Service Mapping
discovery

@AJ-TechTrek  @Ankur Bawiskar  @Harish Bainsla 

[AJ-TechTrek · Accepted solution]

Hi @Tushar Ghuge ,

D. The host will not be rediscovered during Service Mapping discovery

Explanation:
In Service Mapping, the discovery process focuses on mapping services and their dependencies rather than re-discovering infrastructure that’s already in the CMDB.

* If the target host is already discovered and in the CMDB, Service Mapping uses the existing CI data.
* It doesn’t trigger a full infrastructure rediscovery for that host — that’s handled by normal Discovery patterns in ITOM Discovery, not Service Mapping.

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Thank You
AJ - TechTrek with AJ - ITOM Trainer
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ServiceNow Community MVP 2025

[Tushar Ghuge]

Thanks Ajay for your valuable explanation

[Harish Bainsla]

Hi I have checked and found this hope this will help you 

[Tushar Ghuge]

Thank you so much Harish for your guidance