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ServiceNow Discovery vs Device42

Henrik Jutterst
Kilo Sage

Background

We are looking to implement ServiceNow Discovery for a customer where the customer is already using ServiceNow for ITSM.

 

There has been some previous attempts with importing data to CMDB from Device42 and there seem to be two sides to this decision. One for Discovery and one for Device42.

 

I have no knowledge on Device42 and how that can be a more suitable solution compared to Discovery but I'm looking to hear your objective and subjective pro and con to both alternatives.

 

Question

One argument that I heard for Device42 what that it was easy to limit what goes into CMDB and what should be left out, where the argument was that it was too sensitive to have in CMDB, to revival setup of company infrastructure. How do you reply to such statement as a professional.

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