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ServiceNow Event Management

BrianN000112774
Kilo Contributor

My question is as follows:

"If I am planning on adding ServiceNow Event Management, currently a Splunk ITSI organization, can I send an incident from SPLUNK ITSI into ServiceNow, and expect to utilize ServiceNow Event Management, Service Models and AI for further correlation and AI functionality, or do I need to send raw events into ServiceNow to get full utilization of ServiceNow?  The current ITSI integration into ServiceNow, appears to be geared towards sending Episodes that are already correlated with the intent to create incidents."

I asked a couple different AI LLMs but I would like to hear from a human that has expertise with the product. 

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