Hi Community,
We are exploring an implementation involving ServiceNow ITOM and Grafana and would like to understand the different approaches that others have used in real-world environments.
Our objective is to provide operational dashboards and monitoring visibility in Grafana while leveraging ServiceNow ITOM for events, alerts, CMDB/service context, and incident management
Could experienced ITOM/Grafana practitioners please share:
- Which architecture have you implemented?
- What was the end-to-end data flow?
- How did you handle events, alerts, incidents, and CMDB/service relationships?
- Did you use the OOTB ServiceNow Grafana data source, REST APIs, IntegrationHub, or another approach?
- What are the performance and scalability considerations?
- How did you handle authentication and security?
- What approach would you recommend for a production implementation, and why?
- Are there any limitations or pitfalls we should be aware of?
I would especially appreciate examples of the implementation process from monitoring data ingestion → ITOM event processing → alert/incident creation → Grafana visualization.
Any architecture diagrams, implementation guides, or lessons learned from production environments would be very helpful.
Thanks in advance!
