ServiceNow Mobile App

[Arun91]

I am creating the assets by scanning the assets by using now agent app. When i click on submit button. I am getting the error message stating that "Could not execute the action" Dismiss. I have necessary roles for my user profile. 

[Ct111]

Have you checked this video  related to scanning in MObile app , it will be good reference point to check if you are doing configuration right or not.

[Arun91]

I am using OOTB functionality to achieve it. In OOTB configuration only i am getting this error.

[Ct111]

i think you are missing some action items to configure.

Refer the below link : https://www.servicenow.com/community/servicenow-ai-platform-forum/getting-error-quot-could-not-execu...

Article : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0826748

[Laveena-Agarwal]

Hi @Arun91 -

I have looked at some articles and community post, here are my findings-

• Check if something is missing in action item script.

• Another Cause-

The problem arises when a Date or DateTime type Item Parameter is utilized in the 'Set field values' section of the Mobile Action Item. If there are no input values for the Date or DateTime type fields via the mobile function, the Mobile function will not execute and will display an error message.

Resolution - To resolve the issue, one solution is to either eliminate the DateTime item parameter from the 'Set field values' of the action item, or set a default value if it aligns with the business use case.