SG-SCCM Reconciliation Rule is not working and Its updating windows server records.

[Sreehas]

Hi,

Recently we Implemented SG-SCCM Integration which is supposed to update ONLY workstation attributes but its also updating windows server attributes.

We created a new Reconciliation rule on computer table first priority is SG-SCCM and second priority is ServiceNow, and the class is computer. ( First Priority = 50 , Select Attributes:- "Apply to All attributes" , Condition:- Class is Computer)

and we created one more Reconciliation rule on windows server table first priority is ServiceNow and second priority is SCCM, and the class is windows server, ( First Priority = 10 , Select Attributes:- "Specific attributes" , Condition:- Class is Windows Server), because SCCM won't update the windows server records.

After we run the scheduled job windows server records are getting updated by SCCM.

Please suggest some solutions.

[Saurabh Gupta]

Hi, 

As far as I understand the requirement is not to update the server class cis from the data coming from sccm. So first you should understand from SCCM an identifier that differentiate between computer ci and server ci.

Using this identifier you can skip the updating of servers.

[Parag_Sanyashiv]

Hi Sreehas,

Rather creating the reconciliation rule on multiple classes, just create a reconciliation rule on cmdb_ci_win_server, for discovery source as "ServiceNow" and applies to all field, so that Record coming from SCCM will not consider updating any field. Do not add any other Discovery source on Second Order.

Regards,

Parag Sanyashiv