Storage discovery error

Rakesh16i
Kilo Expert

‎05-30-2016 06:14 AM

We have configured one of our MID server as CIM server to discover storage devices. After adding one device to the CIM, the discovery of MID server created storage servers in CMDB. But after adding few more storage devices, nothing is getting discovered..not even the one which discovered earlier. I am getting the following error message

<results>error="CIM_RegisteredProfile{{RegisteredName='Array'}}.CIM_ElementConformsToProfile{{ResultClass:'CIM_ComputerSystem'}}.ElementName - CIM_ElementConformsToProfile - No response received." probe_time="5188"result_code="900000">


Please suggest where should we look at to resolve the issue
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stevefrancis
ServiceNow Employee
ServiceNow Employee

‎05-31-2016 11:22 AM

It's possible that the probe is timing out.   Try adding a probe parameter named "socket_timeout" and set the value to 60000.   That's one minute (sixty thousand milliseconds).



If that fixes that probe you may need to add the parameter to other CIM probes also.   I had a similar problem and I had to set the socket_timout on: "CIM - Classify", "CIM - Computer System", "CIM - CIMOM", "SMI - WBEM Service", "SMI - Array - File Shares" and "SMI - NAS Head - File Shares" and "SMI - Storage Server".


Rakesh16i
Kilo Expert
In response to stevefrancis

‎05-31-2016 11:36 PM

Thanks for your reply Steve.



I have tried adding the probe parameters on "CIM-Classify " and "CIM - Computer System" as you suggested but the discovery is not going beyond "CIM-Classify" probe with the same error message.



I have created a discovery behavior which uses SLP&CIM and WEBM, and performed discovery but the result is same.



Regards,


Rakesh Imandi


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stevefrancis
ServiceNow Employee
ServiceNow Employee
In response to Rakesh16i

‎06-01-2016 06:38 AM

Did you verify that the probe parameter is correct?   Does it take longer to fail?   Is the probe_time in the response greater than 60000?


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Rakesh16i
Kilo Expert
In response to stevefrancis

‎06-01-2016 11:27 PM

This is from the ECC logs



error="CIM_RegisteredProfile{{RegisteredName='Array'}}.CIM_ElementConformsToProfile{{ResultClass:'CIM_ComputerSystem'}}.ElementName - CIM_ElementConformsToProfile - No response received." probe_time="60125" result_code="900000">




<parameter name="cim_version" value="legacy"/>


<parameter name="state" value="ready"/>


<parameter name="probe_name" value="CIM - Classify"/>


<parameter name="socket_timeout" value="60000"/>


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