There's a requirement to integrate AWS events with ServiceNow for event management. I have used below link to configure the topic in AWS. link: https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/event-management/ta...
Hi All, I'm wanting to import OEM data to CMDB, has anyone setup or has example discovery for importing OEM data, for example hostnames, Ip addresses, tags, etc,.. from OEM - with the possibility of using OEM's emcli commands? My OEM knowledge is lim...
Hi All, Has anyone done the discovery of Huawie devices? Be it swtich, firewall, VM, Vsphere etc.. And has anyone integrated to their available solution to fetch the inventory and update in ServiceNow?
Hi all, I am working on using ACC-V (Agent Client Collector) to get data on installed software usage and metering. Having addressed the pre-requisites I now need to install the Osquery daemon on a test laptop. I intend to use the script provided in...
Hi Team, I am new to Service Graph Connector (SGC) for Microsoft Azure and would like some guidance to understand it better. Specifically, I am looking for: Step-by-step process to set up and configure the Azure connector in ServiceNow (from Azure ap...
While working on discovery I am getting the following error message Error during execution of Windows command: executeQuery -Namespace root/Microsoft/SqlServer -Query "SELECT Name FROM __NAMESPACE" due to com.snc.automation_common.integration.excepti...
We're currently looking into IRE (Identification & Reconciliation Engine), to potentially replace some quite clever custom solutions we have developed over the years to do much the same thing as IRE. However I'm getting strange behaviour with the At...
Hi Everyone,I’m looking for guidance on configuring Azure Cloud Discovery at the tenant level. Is there a way to schedule discovery so it automatically enumerates all subscriptions and their resources (VNets, VMs, etc.) in a single run—using one Serv...
Hi All, Customer has moved from digicert to CSC which is a Certificate authority and we are being asked to discover certificates from CSC now. We need more understanding on what CSC is and does ServiceNow support this CA discovery and if not what ar...
Hi All, while creating cloud discovery, I'm unable to select the service account. It is showing error message as "Service Account "" is not Operational. Select a different account." The operational status of the account is operational only. Please l...
I can't believe we are the first with this business requirement but I couldn't find any related topics. The requirement: Provide an easy-to-use approach to show a certain user's CI history.Basically, itil users should be able to see (either from a re...
Hi, I am deploying a ServiceNow midserver as part of my CMDB project. I am being asked for different ways to secure the communication between Midserver and main ServiceNow instance in the Production instance. Is there any other way than Add SSL Certs...
Hello, In Event Management, when using an alert correlation rule, I notice that if I update the Severity of a grouped event to “Clear,” the grouping is broken and the records are split back into individual alerts. Is there a configuration option to k...
Hi All, I'm currently facing an issue with ServiceNow Discovery for Fortinet Firewall Device. While the discovery process is working until classified however CI is not getting created. At first, after running Discovery, I was getting "Active, couldn'...
ServiceNow Discovery: A Formal Business Case Study of IT Transformation Executive Summary This case study examines how a leading enterprise leveraged ServiceNow Discovery to achieve operational excellence in IT asset management and configuration cont...