ServiceNow ITOM vs Splunk
Is there a comparison deck between ServiceNow ITOM and Splunk or other AiOps tools
Forum Posts
CMDB CI Class Manager under the attribute I need to apply Make the field mandatory
CMDB CI Class Manager under the attribute I need to apply Make the field mandatory Navigate > CI class Manager > Hirerachy > > open any class > attribute > tabs will be there "ALL" "Derived" and "ADDED" How to make attribute mandatory under these col...
RegExpression changes
Hi, We have an event rule created SN where Node value is the regex. I need to know how regex is created. How it works with 'write regex' and 'expression' section?
cmdb_ci_disk (Hard Drive) Serial Number for Windows Computers
Good morning! My organization is needing to obtain the hard drive (cmdb_ci_disk) serial number for Windows computers. We need this information in order to meet regulatory requirements. We were able to retrieve this information for Apple computers uti...
When to use a Software Product Model or Hardware Product Model
Hi all, I am trying to understand when to work with Software Product Model or a Hardware Product Model. So, I have DB2 instances, and I want to add a modelID to it. OOB Discovery does not give me one, but I can see in the software installations that...
Zenoss Integration with servicenow Event Management
Hi Members, I need to Integrate Zenoss with ServiceNow Event Management, Is anyone have any documentation. Kindly share. Thanks & RegardsMirza Saquib Beg
Bulk logging requests in ServiceNow
Hi All, I have an excel file to bulk load and convert to RITMs for about 70 records instead of manually logging the requests individually. Does ServiceNow have this capability for bulk loading requests via a spreadsheet? Thanks for advising.
How are Anomaly alerts configured in Event Management?
Hello everyone, I am trying to configure anomaly alerts in Event Management module, Can anyone please let me know how it can be configured? Thanks,Pranita Bahuguni
Resolved! Event Processing - Multiple CIs with Same FQDN - How is the Selection Determined?
Hi everyone,I'm encountering an issue with event processing and CI binding where I have multiple CIs with the same FQDN, and I'm trying to understand how ServiceNow selects which CI to bind to in this scenario.I have an event, and below are the proce...
Resolved! Discovery of Cisco Stacked Switches - New York
When we Discover a Cisco Stacked Switch, it does not create 1 CI for each switch in stack, but 1 CI, with information about the other switches in stack. Our network team would like to have 1 CI for each with a hardware relationship showing how they...
ServiceNow MID Server OpenJDK process consuming high memory
ServiceNow MID Server OpenJDK process is consuming more than 50% CPU even when no discovery is running via that MID server. Some of the KB articles suggests it could be anti-virus causing high CPU on server but even when we stopped anti-virus softwar...
Resolved! Difference between Service Account and Credentials
Can anyone explain what's the difference between Service Accounts and Credentials? Where are they being used and what's their purpose. Like, is credentials being used only to access target IPs/Servers and the Service Account we created for MID server...
Resolved! How to implement JEA v2 profile with company PKI
Hello Community, We want to use JEA for windows discovery following KB0965705 (Microsoft JEAv2 Profiles for Discovery) but instead of using self-signed certificates we need to use company PKI (to be built). Our PKI SME told us we will need to create ...
Certificate Module with Discovery to Sectigo CA
We are exploring the Certificate Inventory module and they have a section where you can connect to your Sectigo CA. I am having a hard time getting that setup. Has anyone had experience with that? Thanks in advance! -Adam
vCenter Discovery when vmapp ports (5480/9443) are not open
We have few vCenters in cloud (Platform as a service) , we do not have access to the appliances at 5480/9443, we only have access at 443.The discovery is not triggering the Datacenter discovery as vmapp ports are not available. Is there a way we can ...
