Strange error message in Data Source FTP

sieusaopolo15
Tera Guru

‎12-24-2023 05:34 PM - edited ‎12-24-2023 05:40 PM

My data source logs an very weird error "java.io.IOException: /glide/nodes/INSTANCENAME_16046/bin/../tmp/gurlfb82837d1b937d90c8fea64de54bcb0f.tmp size:0". So what is this error ? Recently I just added property "connection.timeout=20000" to the data source. Does this is the reason why this error happens ?

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Maik Skoddow
Tera Patron
Tera Patron

‎12-24-2023 08:14 PM

Hi @sieusaopolo15 

this is one of the rare insights behind the curtain, as most of the platform remains hidden for us. However, only ServiceNow will be able to help as the error message is indicating an issue on the lowest level possible and only a technician working in a data center will be able to help. So please raise a support ticket in the support portal.

Maik