To disable alert from auto-closing

[rambhatia2017]

Hello

I am sending traps to ServiceNow.

When a fault trap is sent it created a new alert - as expected.

When I send a clear trap, it is attached to the same alert as expected. In addition, the alert is closed because it received a clear event.

I don't want the alert to auto-close, when a clear event is received.

Can someone, please explain how to disable alert from auto-closing ?

Thank you

Ram

[Tony Branton]

Hi @Ravi Prasad589 , wish I could assist however I'm not involved with the Event Management product.

[zolly]

Check out those 2 script includes:

EvtMgmtCustom_PostBind_Create
EvtMgmtCustom_PostBind_Update

They allow you to manipulate with Alert, before it gets inserted into DB, after the Event Rule processing.