Trouble with surveys

[#1]

Hello User Community,

I have hit a crossroads and need some assistance. I am in the process of creating a survey that will be sent out after every incident is closed but I have run into a problem. The link that the users have to use to get to the survey from the email will just update an old instance of the survey. We want every instance of the service-now survey to be different. I have tried all kinds of alterations to the link I am sending and none of them were able to get a new instance of the survey to kick off. The link I am using is as follows Click Here but I can not pass any variables and the sysparm_survey_update=false is doing nothing.

If I can get this working I am also interested in passing the incident number back to service-now so that the incident, user, and answers can be tracked.

I am putting this out to the community because I am hoping someone has crossed this road already and can help me out. I have used up every option I know of.

[monkalope]

Can you then report on the survery's by incident number? How does the incident number get into the survey or reference the survey?

[john_roberts]

Just updated the wiki with a key component that was missing. You first need to create a new question that will be populated from the script. This will store the incident number (or anything else you want to pass using this method) as an answer.

[marcguy]

lol, I wondered how that worked!

[#5]

Would this method force the system to create a new instance of the survey every time they click on the link in an email. My biggest problem right now is that sysparm_survey_update=false is not working in the email notification URL that I am sending to the users. They just keep overwriting the same survey even if it comes from a different email.

All in all though this looks great and if I can get my duplicate survey issue fixed I will have fulfilled the requirement 110%.


Thanks John.

[ethal]

I have a similar issue. After initially submitting a survey, any subsequent surveys are ignored when using the URL. The addition of "Update = false" within the URL does not appear to work.