Exporting Service mapping with manual connection from one instance to another

[Dipak_l]

I'm having trouble exporting a service map from one instance to another. When I export the service definition as a JSON file, the manual relationships I set up in the service mapping don’t appear. I also tried exporting the manual relationships and related CI data from the cmdb_ci_rel table, but they’re still missing. Can anyone help me figure out how to properly export and import these manual relationships with the service map?

[Gomathi Kannan]

Hi @Dipak_l ,

Only manual relationship entries will be stored in cmdb_ci_rel. All service mapping related entries will get stored in Service Configuration Item Association(svc_ci_assoc). So, try to export the entries from this table as well

Mark it Helpful and Accept Solution!! If this helps you to understand.

BR,

Gomathi K

[Dipak_l]

Thank you @Gomathi Kannan  for response,

I tried exporting all related record of respective service map from Service Configuration Item Association(svc_ci_assoc) table & cmdb_ci_rel table but i'm still not able to view manual connections in another instance.

[Gomathi Kannan]

@Dipak_l , How about cmdb_ci_endpoint_manual table? Have you tried exporting the records from this table as well?

Mark it Helpful and Accept Solution! If this helps you to understand.

BR,

Gomathi K

[Dipak_l]

@Gomathi Kannan  tried exporting cmdb_ci_endpoint_manual table's respective records too but still not able to see manual connection in target instance.