Unable to configure Check. Definitions for ACC

Divagar Infant
Tera Contributor

‎10-22-2024 07:01 AM

I have ACC installed in one of windows server and it reflecting under agents in servicenow sn_agent_cmdb_ci_agent table. UNABLE to configure or no options to add CONFIGURED CHECKS. as per attached screenshot it is 0 hence the CI is not reflecting in insights explorer for metrics collections ? Any help or guidance please?

 

MID server is configured with ACC listener, Metric intelligence all prerequisites. 

Preview file
117 KB
0 Helpfuls
  • 1,261 Views
11 REPLIES 11

Doci1
Kilo Sage

‎10-23-2024 03:29 AM

There is zero, because not any check match the condition to run on that ACC Agents.

Go and see [sn_agent_check_def_list] Check list. 

0 Helpfuls

Divagar Infant
Tera Contributor
In response to Doci1

‎10-23-2024 03:34 AM

How to match the conditions of ACC Agents?

 

I have windows and linux ACC installed and its reflecting under Agents, what do i need to configure/Match to enable insights explorer shows metrics? Also in the check definition table how to match it to Agents?

DivagarInfant_0-1729679651621.png

 

0 Helpfuls

Doci1
Kilo Sage
In response to Divagar Infant

‎10-23-2024 03:38 AM

I think to use metric you need to have "Agent Client Collector Monitoring" plugin installed. 

0 Helpfuls

Divagar Infant
Tera Contributor
In response to Doci1

‎10-23-2024 03:42 AM

Acc Monitoring, Framework, Visibility all plugins are already installed and upgraded to Washington version last saturday so no issues with plugins. 

0 Helpfuls