Unified Node Map + ITOM Service Hierarchy

[Jim Zeigler1]

I tried the Unified Node Map in the CMDB Workspace today. I was excited to hopefully see a fully connected map of  CIs that went beyond showing just the Relationships. I wanted to start at the top of the ITOM Service Hierarchy so I searched for and brought up the "All" Service Group which connects to all CIs in all environments. What I got was just a single node (the "All "Service Group), but none of its child connections to the environment service groups(Prouction,Dev,QA,...).

Next, I tried the Production service group which has child service groups which in turn have child Application Services for the whole production environment. Again, I got just a single node.  I tried lower level service groups, but could not get any lower in the hierarchy.

I then tried an Application Service which displayed more of what I was expecting, but it still didn't show its upstream connections to a its Service Group.

I then tried the same CIs with my Washington DC PDI, but got the same results.

Am I missing a setting that will enable the ITOM Service Hierarchy to be included in the map?

[AJugovic]

Do you have any filters set on the map? Are you searching through all levels or just level 1?