URI_REF
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05-29-2014 02:27 PM
I'm trying to use ${URI_REF} in my client templates for notifications but instead of displaying the Ticket number as a hyperling it displays the full URL. I have set the body dictionary entry to HTML and that has not worked. I read a couple of other posts about changing something to display the value but for the life of me I can't figure out where or how to do that. Not even sure thats the issue but I want to try.
Anyone else have some ideas or explanations about this.
Cheers and thanks ahead of time. Slowly I'm picking this up. You guys are a lot of help.
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05-29-2014 02:42 PM
<<<<<<<UPDATE>>>>>>>
This seems to work with email notifications. It's failing when I use it in the Client email template. Is there a difference between how those two interpret URI_REF ?
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04-20-2016 06:16 AM
I'm having the same behavior.. was there any answer?
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04-20-2016 07:16 AM
Hi Joshua,
If you writing it in email templates, best approach is to use notification scripts and have it called from the template by a mail script.
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04-22-2016 08:28 AM
It only works in my templates when using it in the HTML message block.. never in the text. At least there's a workaround for us. Hope this information helps you as well.
