Resolved! Can GCP service graph connector work with Workload Identity Federation?
We are establishing a service now service account at the org level in GCP and were ask instead of Key can service now work with Workload Identity Federation?
Forum Posts
ACC Agent stuck on Collecting
For a POC, i installed an Agent on a Windows machine. Since installation, 4 days ago, it has been stuck on "Collecting". I am also unable to restart the agent from the agent record in ServiceNow. As you can see, no checks are configured for the agent...
Need help with SNMP OID Classification
We're having different models of storage switches with same SNMP OID (1.3.6.1.4.1.1588.2.1.1.1). Devices with the same OID are not being classified as Storage Switches with the correct model, and mapping the same OID to different models is not workin...
Event Rule
Hi, Does Event rule captures in an update set? Thanks..!!
Task: Create iTunes Discovery Pattern (Part 1) missing process classifier
I am working on this task in the Discovery Fundamentals On Demand - Vancouver course. I created a discovery pattern as directed and the next step says, "Update iTunes Process Classifier". Looking at the discovery_classy_proc table, I do not see a rec...
Resolved! How to ignore events during a specific daily time window in Event Management rules?
Hello, In Event Management, I would like to configure an event rule that ignores events during a specific time window. For example, I want all events between 00:00–01:00 every day to be ignored. I know that it is possible to specify dates in event ru...
Resolved! Certificate management - External vs Self signed
hey Experts - This is regarding Certificate Inventory management. I am trying to create an Incident through Event management - however when i am getting events there is no distinguishing filter to determine if that certificate is Self signed or Exte...
Resolved! Need help with the Discovery Fundamentals on Create iTunes Discovery Pattern (Part 2)
I need help with the Discovery Fundamentals on Create iTunes Discovery Pattern (Part 2), I am getting error Did you check the steps in the identification section are configured and tested correctly even though I have tried all the ways. Can someone...
Resolved! Event Management "Event Rule" Transform and Compose default fields
When looking at an Event Rule, specifically in the "Transform and Compose Alert Output" tab, how do you control the options that show up in the main section of this table? Not the Event Input/Raw Event Input sections, but the main area you define how...
Resolved! Unble to discover web service CIs via discovery
earlier web service CIs discovered and mapped with Old Linux Server VM, now are trying to discover new Linux Server VM, it is able to discovering new Linux VM ,However this new Linux VM is unable to discover associate web service CI and mapping with...
Resolved! discovery coast
Hello CommunityCould you please share the licensing model or approximate cost for ServiceNow ITOM Discovery?Thanks in advance
Discovery on Lenovo IMM devices
Hello,Does anyone ever discovered IMM devices? IMM devices is a 'HP ILO' equivalent for Lenovo Servers. I dont see any patterns to discover these devices. Any info on discovering these Devices is much appreciated! Thanks in advance#discovery
Resolved! How to hide 'New Interaction'?
Hi everyone, maybe somebody know, how to hide 'New Interaction' in Service Opertion Workspace. Thank you
Users can't close Data certification tasks, percentage complete is never 100%
Even though users have certified all the data present on data certification tasks, percentage complete field do not show 100% completed.If we click on Show Pending records action then too nothing appears in Pending list and State button is also not e...
Resolved! Discovery Error – Hitachi G Series G370 Storage Server
Hi, Hitachi G Series G370 Storage Servers are in scope for discovery. Accordingly, we have configured CIM credentials to enable their discovery. Based on the error logs, the device is being classified and CIM communication appears to be occurring—we ...
