How to prevent Discovery to update few CIs?

I have few windows CIs who are active and working in the data center but due to some reason, we want to set them to retired in ServiceNow CMDB. We dont want Discovery to touch those retired CIs. Is it possible? PS - I thought of using identification ...

Some IP Ranges stuck in ECC Queue with ready state

Hi Experts, We ran the discovery schedule and some of the ip addresses are stuck in ECC Queue with ready state and it is not moving. When we run those ip addresses individually we are getting success. Not sure why it is getting stuck. RegardsJag

How and when install_Status is set to absent for CIs and its related CIs

I am trying to understand a mind boggling fact that how install_status is set to absent for any CI in ServiceNow. We are running Discovery; I see discovery MID server changes the install status from installed to absent. I now want to trace it back as...

Creating Custom Probes and Sensor for Discovery.

Hi All,I have been using Service-Now discovery functionality for last 3 -4 months. Gradually moving ahead and skill enchancement propose, I am interested in learning how to customize our probes and sensors for accommodating not supported network devi...

Cannot include autogenerated MID server CI's in a service map

We have activated the ServiceNow self help monitors for event managment, and it has autogenerated CI records in a new class 'cmdb_ci_appl_now_mid', howver we seem to be unable to include these in a service map. We currently use tag based maps for our...

A report to see devices where SAM Discovery Check has ran - ACC-V

Hi Can you guide me how I can run a report on the below:When was the last time that each of the 21,000 laptops had a successful "SAM Advanced Discovery" Check? I understand majority information is in this table ecc_queue_list  I would also like to un...

Using IntegrationHub ETL without Data Source

Hello, How can I use an existing Import Set Table with IntegrationHub ETL? I have an external application that is pushing data into our ServiceNow instance using the basic Table APIs (not adjustable). To receive the data, I've created an Import Set t...

Task: Create Discovery Schedule

Using Performance Analytics to create report of discovery sources

 Hi All, We’re currently using multiple discovery sources, and as a result, some CIs are being discovered more than once. This makes it tricky to figure out which fields were updated by which source—especially when generating reports. We’re consideri...

Security around automated certificate management/request

Looking for information regarding the security requirements for implementing automated certificate management, particularly the permissions required for the account used in the automated certificate request workflow: The Microsoft Gateway user needs ...

Event Management - Alert correlation and management rules execution order

We have a requirement to not generate incidents for some alerts based on CI relationships and existing alerts. To do this we have tried to use a combination of Alert Correlation Rules and Alert Management Rules (basically do not generate incident if ...