Problem to install file discovery
Problem to install file discovery on a Zurich instance PDI. Some help ?
Forum Posts
Failed Connection between Rubrik and ServiceNow
Im currently integrating Rubrik with SN. I am running into an issue of status code -1. The documentation isnt giving me enough information to troubleshoot. Has anybody ran into a similar issue and how were you able to resolve it. My midserver is up a...
CyberArk External Credential is not working with OOTB SCCM data Sources.
We created a JDBC Credential separately in the jdbc_credential table and tested successfully using the credential ID provided by the CyberArk but if we are using JDBC Credential that we created in the OOTB SCCM JDBC connection and then if we are usin...
Event Field Mapping
Hello,I want to reach out to those who may have experienced a similar situation in hopes I can find a resolution to an issue.We have a requirement to update an alert form with a correct Assignment Group. This assignment group is sent in the payload a...
Errors with Service Mapping- Missing pattern-based outgoing connections from load balancer. Please check the correctness of the incoming connection
We are performing Service Mapping on one of the Service We using, which we were able to Map on Istanbul version. However, after we have upgraded to Kingston, we keep getting the error as below on the entry point itself: Missing pattern-based outgoi...
Resolved! How to use content from additional information field of an alert in alert management rule >> launch applications?
Hi, inside the additional_info field in an alert we have information like this coming with the event: {"source_link" : "http://link.to-the-source-monitoring-system.com?id=12345"} Now we want to use this link in an alert management rule "Open Source L...
De-Duplication tasks and Archived CIs
Hi, We've found some de-duplication tasks that include the 'live' CI (from the cmdb_ci_x table) and a CI from the Archive table (ar_cmdb_ci_x). Is this a normal behavior? Is there a way to prevent de-duplication tasks to use CIs from the archive tab...
Has anyone taken the CIS- Data Foundations (CMDB & CSDM) Exam?
Has anyone taken the CIS- Data Foundations (CMDB & CSDM) Exam? I have the voucher and want to prep. For those that have taken it: What did you do to prep?How difficult was it?
Alert correlation based on CI class and support group information
We have a requirement to create a correlation as below. The Storm of Node Down Alerts should be grouped together based on the CI Class and only one INC should be created using the assignment logic based on the Class and its Support Group. The logic s...
How change source value of the events which are from MID SNMP Trap Listener?
Hi All, Hope you are doing good. We have few integrations which uses the MID SNMP TRAP LISTENER method to bring the events into ServiceNow. But this method is having source value as "Trap from Enterprise Listener 111". Is there any way we can change ...
Discovered Devices Trend not visible
Hi, do you have any hint why in my customer instance there is empty "Discovery -> Home -> Active Schedule -> Discovered Devices Trend ? Eventhough we have successfuly discovered 3k+ devices?
Even CIs that do not have the target tags are displayed in Tag-base ServiceMapping.
We applied "Key A" to services and network devices using cmdb_key_value and executed Tag-base ServiceMapping for "Key A."However, CIs that have "Key B" in addition to "Key A" assigned via cmdb_key_value are also appearing on the ServiceMap.There are ...
Has anyone done Service Mapping against Citrix Loadbalancers without giving SSH access?
Has anyone done Service Mapping against Citrix Loadbalancers without giving SSH access? If anyone has done it with NITRO API, can you explain how that works?
Troubleshooting SG-AWS Missing RAM/CPU/Disk data - Diagnostic Tool shows IAM Failures & Empty S3 Con
Hi Team , We are currently configuring the Service Graph Connector for AWS (SG-AWS) to populate our CMDB with detailed EC2 instance information (RAM, CPU count, Disk sizes, etc.). We are running into an issue where these "deep discovery" fields are c...
Different outcomes when Scheduling Discovery vs running schedule On Demand
Hi all, Utah instance (although only recently updated and was seeing similar behavior in Tokyo) doing IP based server discovery. Recently, we setup a discovery schedule using new MID servers to scan a newly deployed environment (on-prem, mostly VMWar...
