Using MultiSource CMDB functionality

[kmlutz4sn]

How to use this feature?

When I look at the CI record using the "Multisource Data Preview" link on the CI record I was expecting to see three columns. The attribute, the value and the discovery source. I only see two - the attribute and the value.

How is this any different than the audit history?

Why is it not showing where the value came from? Is there something else I need to enable other than the plugin and the system property?

 UPDATE: Nevermind. Figured it out.

[Karan Chhabra]

May I know the fix?

[Sandy29]

I am having the same issue.  I have enabled the plugin, I added the system property, and I have Reconciliation Rules defined.  We are using the ScienceLogic Sync application for our discovery.  When I go to the Multisource Data Preview, I only see the 'Attribute' and the 'CMDB Value' columns, no source column.  I turned on the logging, and there are no entries in the sys log for the source=cmdb_multisource, and no entries in the CMDB MultiSource Data table.  But the data is being updated, and the source is ScienceLogic-Sync. I have confirmed that the ScienceLogic Sync application does use the IRE.

[Kiran Bushiredd]

Data will be stored in cmdb_multisource_data for all the CIs only when the required plugin(com.snc.itom.discovery.license) is enabled and required system property(glide.identification_engine.multisource_enabled is set to true) to collect multisource data has been enabled.

You can quickly test this by calling IRE API from scripts - Background with a valid discovery source, IRE should create/update a CI and also insert/update the source specific data in cmdb_multisource_data.

Please follow this documentation on how to call IRE API from background scripts to test IRE and multisource features

https://docs.servicenow.com/bundle/tokyo-application-development/page/app-store/dev_portal/API_refer...

[Sandy29]

Thank you Kiran.  I am not sure what we did to resolve the issue, but we did get it working.  I am no longer on that contract and do not have access to that system.  But thank you for your response.