What is the difference between IP Address in stats.do page and Now Support IP Address

[sieusaopolo15]

I requested Now Support to give me the IP of my instance. I can see full detail of the IP info but I still don't know what is the difference between IP Address in stats.do and the one Now Support gave me. Is there any document about this information ?

[sanketpatil09 · Accepted solution]

The IP address visible in the stats.do page represents the internal IP address of the application node where your ServiceNow instance is running. This IP is used within the ServiceNow infrastructure for internal routing and communication and is not typically accessible externally. In contrast, the IP address provided by Now Support is the public-facing IP address of your instance, which is used for external communication, such as integrations, firewall whitelisting, and accessing the instance from external systems.

This public IP often corresponds to a load balancer or reverse proxy in front of the ServiceNow infrastructure. While the stats.do IP is relevant for understanding internal operations, the public IP is crucial for external connectivity and configurations. For more information, you can refer to ServiceNow documentation on stats.do and integration requirements or consult Now Support for additional clarity.

[sanketpatil09]

The IP in stats.do is the internal IP of your ServiceNow application node, used for internal routing and not externally accessible. The IP provided by Now Support is the public-facing IP used for external access, integrations, and whitelisting. The internal IP is for infrastructure operations, while the public IP handles external connectivity.

[Mark Manders]

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0598826

[yuvarajkate]

The IP address in stats.do represents the internal private IP of your ServiceNow application server, used within ServiceNow's infrastructure and subject to change. The IP provided by Now Support is the static public-facing IP, used for whitelisting and external integrations. These are different due to NAT (Network Address Translation) separating internal and external networks for security and scalability.