Which SN career journey is best to work with Ansible?

[Angela18]

Hi, new to all. 

Wondering if someone know which ServiceNow career journey is best to work with Ansible AND which order is suggested?

System admin? change adoption specialist? application developer? implementer? business process analyst?  technical project manager? support specialist?

I appreciate any insights. thanks!

[David104 · Accepted solution]

The ITOM implementer path is one that might align best with Ansible. The ITOM Cloud Accelerate product allows you to integrate the Cloud Services Catalog with Ansible, pulling in Ansible templates so that request to provision resources via Ansible can be triggered from ServiceNow. This would be the first one to look at. ITOM in general (Visibility, Health, Optimisation) is the area that best aligns with people skilled in managing infrastructure.

Having said that, given that Ansible is an automation tool, there is also an Ansible spoke in Integration Hub, so that you build integrations leveraging Ansible - this might be data in or out of CMDB, or maybe automating ansible actions on the back of a monitoring event perhaps. So maybe focusing on Integrations might be another path for you.

Cheers,

David

[David104 · Accepted solution]

The ITOM implementer path is one that might align best with Ansible. The ITOM Cloud Accelerate product allows you to integrate the Cloud Services Catalog with Ansible, pulling in Ansible templates so that request to provision resources via Ansible can be triggered from ServiceNow. This would be the first one to look at. ITOM in general (Visibility, Health, Optimisation) is the area that best aligns with people skilled in managing infrastructure.

Having said that, given that Ansible is an automation tool, there is also an Ansible spoke in Integration Hub, so that you build integrations leveraging Ansible - this might be data in or out of CMDB, or maybe automating ansible actions on the back of a monitoring event perhaps. So maybe focusing on Integrations might be another path for you.

Cheers,

David

[Angela18]

Hi David, I appreciate the answer but please let me rephrase to make sure i got it. 

On the URL below, the implementer is what you refer to.

https://nowlearning.servicenow.com/lxp/en/pages/career-journey?id=journey

ITOM - I am confused .. is there a particular path I could follow?  

I appreciate all answers. 🙂

[David104 · Accepted solution]

Hi Angela,

Yes, that is correct, I'd suggest that the Implementer path is a good one to follow. Within the Implementer path, there are multiple CIS (Certified Implementation Specialist) certifications that you can do, including ITSM, HR, CSM. Some platform areas have multiple CIS options such as ITAM (Hardware Asset Management and Software Asset Management), SecOps (Sercurity Incident Response and Vulnerability Response) and ITOM is another one (IT Operations Management).

ITOM includes certifications for Discovery, Service Mapping, Event Management and Cloud Provisioning and Governance (CPG). The CPG product is the part of the platform that most closely aligns with Ansible, as this is where you can start integrating Ansible templates into ServiceNow catalog forms, creating quotas for teams and individuals, automate CMDB updates from provisioning, leverage CMDB in deployments etc.

Hope that has provided some more context. Feel free to ask more questions 🙂