Adding Add Buttons in Agent Workspace for Affected CI’S and Tasks Related Lists of Outages

[Suma Mallidi]

Use Case:-

We all know that Agent workspace provides  next experience to all  agents. When i am configuring Agent workspace i found there is no Add button for Affected CI’s Related Lists in Outage Table Record. But we can find the edit button in Affected CI’s Related List  in Native UI. So I thought of sharing with you all how we can exactly achieve this.

Missing Add button in Affected CIs for Outage Record 

Solution:-

1. Login as System Administrator
2. In Application Navigator, Go to Workspace Experience->Related List Actions.
3. Click on New. 

4.  Fill in all the details as above.

5.Click on Advanced View.

6.Configure the Component Attributes as below.

Now, we are able to see Add button in Affected CI’s

Result:-

 we can associate an existing Affected CI.

Thanks for reading, have a good day!

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[Bradley08]

This is really useful article Suma, please keep sharing!

[pratiksha5]

Thank you. It helped me. 

[The SN Nerd]

This looks to be for ITSM Agent Workspace which has been superseded by SOW (Service Operations Workspace). This method does not work for SOW, however there is an Add OOB for this.
EDIT: Finally got this to work, only when I created a client action using Insert and Stay from an existing one. Otherwise, it wouldn't work.

[Ct111]

Hello which specific Add OOB you followed, i tried some of the oob ones , but it isn't working on SOW.